A Message about Covid-19 and Our Clinic
Edit March 23, 2020
We have temporarily suspended in person services due to the Safer at Home edict put out by our mayor. In-person contact without social distancing, especially around a machine that blows air and germs, is currently not in the best interest of your family or our staff. We ask that you bear with us during this time.
We have created an online shop so you can still buy products and treat your families at home. As always, we are available to answer questions via phone, email, or Facebook message. Thank you for understanding!
– KLC staff
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Knoxville Lice Clinic is committed to helping families in need of lice removal amidst the challenges related to COVID-19. We are open and available to support the health and well-being of our community. We have made several changes to our practices in order to keep our customers and our employees safe.
Any employee who is sick is staying home and away from the clinic until completely healthy. Some employees will continue to work from home by answering phone calls, emails and messages, scheduling appointments, and providing the world-class lice advice for which we are known. If you talk to an employee who sounds a little under the weather, you can rest assured that they are not physically present at the clinic. It is our way of being able to provide work hours to employees who must stay home.
We are screening every client on the phone and not taking appointments for anyone who is exhibiting any symptoms of illness. We know this is frustrating to some who need our service, so we are offering product purchases to anyone in need of help. We will take payment over the phone and bring the products to you in your car. We also still ship products via priority mail. All shipment orders are shipped within 24 hours.
We are letting clients know that they cannot bring in anyone without an appointment, other than a single caregiver with a client under 18 years old. We are limiting our appointments to 4 people or less per family group appointment.
We are asking that clients all wear masks and wash their hands immediately upon entering the clinic.
We are spacing appointments out by a minimum of 30 minutes. This is so that we have one family in the clinic at a time, and also gives us time to completely sanitize all surfaces (high touch or not!) between every family. If you are elderly or have any high risk medical condition, you can let us know when you make your appointment and we will make sure you have the first appointment of the day and you will have the clinic 100% to yourself and your clinician for the duration of your time with us.
Your clinician will wear a mask. Your clinician will also be touching you with gloves only.
We have hand sanitizer dispensers on the walls for anyone to use. We are washing our hands well and very often.
We still offer snacks and drinks, but we are keeping those things sanitized, covered, and in the office, available by request. We have put away the coloring books and crayon station for the kids and have out sanitizable toys only. If your child likes to draw, we can provide paper and a couple crayons that have not been used by anyone for 5 days.
We run HEPA air filters and (weather-permitting), are opening windows to increase air circulation.
The situation surrounding the coronavirus/COVID-19 concerns is evolving rapidly, so we are treating this statement as a “living document” and will be updating our practices and precautions as necessary. We are open to community suggestions for anything we may have missed! We love our community and want to keep everyone safe. We got into this business because we care.
Sincerely, Knoxville Lice Clinic
